RENTING A VEHICLE
When you make a reservation, rent a vehicle or join one of our programs, we collect personal information from you, such as:
- email address;
- home and/or business address;
- telephone numbers at which we can reach you;
- date of birth;
- payment information such as your credit or debit card details (security code is obtained for transaction only – we do not keep it);
- information from driver’s license and/or other government issued identification;
- other information that may be required to rent you a vehicle and/or provide you with services
We may also collect demographic information about you such as your age, gender, habits or preferences, where you rented the vehicle, were any special needs or equipment requested, whether you are part of a corporate or rewards program, where and when you returned the vehicle, customer service inquiries or complaints, payment arrangements, insurance preferences, gas consumption, mileage, accident history and other information related to the vehicle and your use of it. We use this information to administer your rental and also to better understand our customers and provide you with relevant offers. Some vehicles come equipped with a global positioning system (GPS) or similar type tracking device that may also collect information about the vehicle. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact our customer service. The information we collect is used to provide you with our great services (for example, renting a vehicle and providing discounts and offers) and for our business purposes (research and development of new products and services and enforcing our legal rights).
Some vehicles you rent from Avis Albania may be equipped with devices which allow us to send commands to and receive certain information from the vehicle, including geolocation data from a global positioning system (GPS). These devices are turned on all the time, even when other services or other media in the vehicle is turned off. Avis Albania and its partners may collect and process vehicle data about the vehicle itself, such as fuel level, odometer, speed, diagnostic and performance data, tire pressure, accident or damage data, and location and direction of travel data. We do not use this information to profile your driving behavior. This information assists us in providing our services (such as responding to unlocking door requests, remote start and stop and our unattended vehicle pick-up and return), software updates, product support, locating and responding to accidents, identifying reported lost, not returned, suspected of being stolen and stolen vehicles and as may be requested by law enforcement agencies. We may also use this information to determine certain fees to be charged in connection with our services. This data also helps us understand vehicle related behavior such as traffic patterns, fuel efficiency, vehicle usage, environmental impacts and vehicle maintenance improvement. We may share vehicle data with third parties who assist us in providing and improving our services and with law enforcement agencies and others to protect our rights or to enforce the terms and conditions of our services. Services such as OnStar or other similar manufacturer provided features, which may be included in your rental, may collect vehicle data as well. We encourage you to go check out their privacy practices. If during your rental you connect or pair your mobile device with the car (for instance via Bluetooth® or usb port), please unpair your device and delete any personal data stored on the car’s infotainment system.
The security of your personal information is important to us. We take reasonable steps to make sure your information is protected from unauthorized use, access, disclosure, alteration, destruction or loss. For more sensitive personal information, we use firewalls and Transport Layer Security (TLS) encryption. We do not ask for sensitive information, such as your credit card number, passcode, account number or pin number, in an e-mail, text or on a website not operated by Avis Albania or its affiliates. If you do receive a suspicious request, do not provide your information and report it by contacting our customer service.